In preparing for electric and gas customer choice, your state's Public Service Commission (PSC), your state's utilities, other energy providers, and consumer groups created methods to protect consumers against fraud and ensure that low-income customers receive reliable, affordable electricity and natural gas.
Two illegal sales practices are "slamming" and "cramming". Slamming is switching a customer's energy supply service without the customer's authorization. Cramming is adding charges to a customer's monthly bill for services that the customer did not authorize.
If you suspect you are a victim of either of these practices, please contact your state's PSC.